Seeing error: You haven't accessed the Google Play Store app on your device with this email account - Google Play Help

Seeing error: You haven't accessed the Google Play Store app on your device with this email account - Google Play Help



 Seeing error: You haven't accessed the Google Play Store app on your device with this email account

Most of the time, this message appears when you’re using your computer to download an app on Google Play (play.google.com) for a new device.



Before you can shop on Google Play from your computer, you need to
link your Google Account to your Android device. To link your Google
Account to your Android device, sign in to the Google Play Store app on
your Android device and download any app.

1. Sign in to the Google Play Store app on your Android device

To download apps on Google Play, you need an Android device that comes with the Google Play Store app.



When you're signing in to the Play Store app on your device, make sure that you're using the same account that you're using on your computer (play.google.com).

Note: The Play Store app does not work on an iPhone, iPad, or Kindle. See if your device is compatible with the Play Store app.

2. Download an app on your device

Open the Play Store app and download an app. After you’ve downloaded an app, your device will be linked to your Google Account.



After a few minutes, you can download apps to your device using your computer (play.google.com). Make sure you’re signed in to Google Play with the Google Account that you use on your Android device.

Error message still appearing

If you've signed in to the Google Play Store app on your device and downloaded an app, but you still see the error message, clear your app's data.

1. Open your device's main Settings menu.
2. Select Apps or Application manager. (This may be different depending on your device.)
3. Select Google Play Store.
4. Touch Clear data.

Troubleshooting

Problems downloading apps & games Use these troubleshooting steps for help with downloading apps and games on your device.

Tweet

Posted in: Mobile